Why Customer Service Matters

This week is Customer Service Week—a time when we recognize the many contributions that customer-facing employees bring to businesses large and small. At KAR, our business exists to help make our customers’ businesses more successful. Customer service truly is at the heart of everything we do—even more so in a year like this one which has been so challenging for our customers and for businesses serving them.

Our shared commitment to great customer service is at the heart of the KAR culture. I personally have witnessed so many KAR employees, across all business units, go the extra mile to make sure our customers have a great experience. I love hearing those stories and witnessing great customer service in action. Our commitment to customer service is something that our customers recognize; I believe that it helps to set us apart in our industry.

Our experiences this year have also reinforced my belief that great customer experiences win the day. Each and every customer touchpoint is an opportunity to shine and differentiate our offering—opening the door for more business down the road. In fact, this was one of “Three Keys to Success” I shared with independent auto dealers yesterday during my keynote address at the 2020 NIADA | NABD Convention & Expo. If you weren’t able to join in person, I invite you to watch the re-play below.

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